1. Who we are

This Privacy Policy explains how Precision Group Services Limited ("we", "us", "our") collects, uses, and protects your personal data.

Trading name: Precision Group Services Limited
Address: 15 Newland, Lincoln, LN1 1XG
Email: enquiries@theprecisiongroup.co.uk

Phone: 01526 378356

Website: www.theprecisiongroup.co.uk

We are the "data controller" for the personal data we process.

2. The personal data we collect

Depending on how you interact with us, we may collect:

Identity data: name, title

Contact data: address, email address, phone number

Property/job data: address where work is carried out, notes about the job, photos of the installation/work (where relevant)

Communications: messages, emails, call notes, and records of conversations

Payment and transaction data: invoices, payments, finance-related admin information (we do not store full card details if processed by a payment provider)

Website usage data: IP address, device info, pages viewed, and cookies (see Cookies section)

3. How we collect your data

We collect personal data when you:

Request a quote or book a survey/appointment

Use our website (including via cookies and analytics)

Pay an invoice or arrange finance through a third-party provider

We may also receive personal data from:

Referral sources (for example, if someone recommends you and shares your contact details)

Lead generation partners (where you have given them permission to share your details)

Finance providers (only what is necessary to administer your enquiry)

4. How we use your data (purposes)

We use your personal data to:

Respond to enquiries and provide quotes

Book and deliver services (repairs, servicing, installations)

Communicate about appointments, changes, and aftercare

Handle payments, invoices, and accounting

Manage warranties, guarantees, and complaints

Improve our services and website

Send service reminders (for example, annual servicing reminders) where appropriate

Comply with legal obligations (for example, tax and regulatory requirements)

5. Our lawful bases for processing

Under UK GDPR, we rely on one or more of these lawful bases:

Contract: to provide a quote and deliver services you request

Legitimate interests: to run our business, respond to enquiries, prevent fraud, improve services, and keep records

Legal obligation: to meet legal and regulatory requirements

Consent: for certain marketing messages and non-essential cookies (where required)

6. Marketing and communications

We may contact you with service-related messages (like appointment updates) as part of delivering services.

For marketing:

We will only send marketing emails/texts where we are allowed to do so under UK law.

You can opt out at any time by using the unsubscribe link (if provided) or contacting us.

7. Cookies and analytics

Our website may use cookies and similar technologies.

Essential cookies help the website work properly.

Non-essential cookies (like analytics) help us understand how the site is used.

Where required, we will ask for your consent before placing non-essential cookies.

For more details, see our Cookie Policy.

8. Who we share your data with

We may share personal data with trusted third parties where necessary, such as:

Engineers/contractors working on your job (where applicable)

IT and website providers (hosting, email, security)

CRM/job management systems

Accounting providers

Payment processors

Finance providers (if you apply for finance)

Insurers, professional advisers, or regulators (where required)

We only share what is necessary, and we expect third parties to keep your data secure.

9. International transfers

We may use suppliers who store data outside the UK. If so, we will ensure appropriate safeguards are in place (for example, UK adequacy regulations or approved contractual clauses).

10. How long we keep your data

We keep personal data only as long as necessary for the purposes described above, including legal, accounting, or reporting requirements.

Typical retention periods may include:

Enquiry records: 24 months

Job records, invoices, and accounting: 6 years

Warranty/guarantee records: for the duration of the warranty/guarantee plus a reasonable period

11. How we keep your data secure

We use appropriate technical and organisational measures to protect personal data, including access controls and secure systems.

No system is 100% secure, but we work to keep your data protected.

12. Your data protection rights

You have rights under UK GDPR, including:

The right to access your personal data

The right to correct inaccurate data

The right to request deletion (in some situations)

The right to restrict processing (in some situations)

The right to object to processing (in some situations)

The right to data portability (in some situations)

The right to withdraw consent (where we rely on consent)

To exercise your rights, contact us using the details in section 1.

13. Complaints

If you have concerns, please contact us first and we’ll do our best to resolve it.

You also have the right to complain to the Information Commissioner’s Office (ICO):

Website: https://ico.org.uk

Phone: 0303 123 1113

14. Children’s privacy

Our services are not directed at children, and we do not knowingly collect personal data from children.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be available on our website.

16. Effective date

This Privacy Policy is effective from: 16/09/2026

PRIVACY POLICY