1. Who we are
These Terms of Service ("Terms") apply to the website and services provided by Precision Group Services Limited ("we", "us", "our").
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Trading name: Precision Group Services Limited
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Registered address: 15 Newland, Lincoln, LN1 1XG
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Phone: 01526 378356
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Website: www.theprecisiongroup.co.uk
2. What these Terms cover
These Terms explain how you may use our website, how bookings and services work, and the rules that apply when you buy services from us.
If you do not agree to these Terms, please do not use our website or book services.
3. Eligibility and using our website
You agree that you will:
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Use the website lawfully and not misuse it
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Provide accurate information when contacting us or booking
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Not attempt to interfere with the website’s security or performance
We may suspend or restrict access if we reasonably believe the website is being misused.
4. Quotes, surveys, and pricing
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Any quote we provide is based on the information available at the time.
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Where needed, we may require a site survey before confirming a final price.
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Unless stated otherwise, prices are in GBP and include VAT where applicable.
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If we discover something unexpected on site (for example, unsafe existing pipework or non-compliant installations), we will explain the options and any price impact before proceeding.
5. Bookings and service appointments
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Bookings are confirmed once we agree a date/time with you.
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You agree to provide safe and reasonable access to the property.
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If you are not present, you must ensure an adult (18+) is available to provide access and make decisions if needed.
6. Cancellations and rescheduling
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If you need to cancel or reschedule, please give as much notice as possible.
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We may charge a reasonable fee for late cancellations or missed appointments where we have reserved engineer time.
7. Payment terms
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Payment terms will be confirmed on your quote/invoice.
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We may request a deposit for certain installations.
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Late payments may result in additional admin costs and/or interest where allowed by law.
8. Finance options (if offered)
If we offer finance through a third-party provider:
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Finance is subject to approval by the provider
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The finance agreement is between you and the provider
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We are not responsible for the provider’s decision or the provider’s terms
9. Warranties and guarantees
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Manufacturer warranties (for example, boilers) are provided by the manufacturer and subject to their terms.
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Any workmanship guarantee we offer will be explained in writing.
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Guarantees may not apply where issues are caused by misuse, tampering, lack of maintenance, or factors outside our control.
10. Customer responsibilities
You agree to:
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Tell us about known issues (for example, leaks, electrical faults, asbestos, or unsafe areas)
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Keep pets controlled during visits
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Ensure the work area is clear and safe
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Provide parking permits or pay-and-display costs where required (if applicable)
11. Safety and right to refuse work
We may refuse or stop work if:
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We believe there is a safety risk
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We cannot access the property
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We discover illegal or unsafe conditions
If this happens, we will explain why and discuss next steps.
12. Limitation of liability
Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be limited by law.
Subject to the above, we are not liable for:
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Indirect or consequential losses
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Loss of profit, revenue, or business nOur total liability for any claim relating to services will not exceed the amount you paid us for the relevant service, unless the law requires otherwise.
13. Website content and intellectual property
All content on our website (text, images, logos) is owned by us or licensed to us. You may not copy, reproduce, or use it for commercial purposes without our permission.
14. Reviews and user content (if applicable)
If you submit reviews, photos, or other content, you confirm:
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You have the right to share it
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It is not unlawful, abusive, or misleading
We may remove content that breaches these Terms.
15. Privacy and cookies
Our handling of personal data is explained in our Privacy Policy and Cookie Policy.
16. Complaints and how to contact us
If you have a complaint, please contact us using the details in section 1. We’ll aim to respond within a reasonable time.
17. Changes to these Terms
We may update these Terms from time to time. The latest version will be posted on our website with an updated effective date.
18. Governing law
These Terms are governed by the laws of England and Wales. Any disputes will be handled by the courts of England and Wales.
19. Effective date
These Terms are effective from: 16/09/2026